Client
The Business Need
Being in the air conditioning services business for over 25 years, the client had a thorough
understanding of the industry gaps.
Facing many challenges including the inability to efficiently manage their technical resources and to maintain low cost, this industry required a collaborative platform that would integrate all the components involved in this business.
Prominent Industry Challenges
- Inefficient management of technician resources
- Delayed response time from service companies
- Dearth of real-time data
- High service cost
Client Requirement
The client envisaged the development of a system that will bring all the air conditioning service providers under
a single, digitally approachable, user-friendly interface to manage, enhance and improve business opportunities and quality of service.
The goal was to help manage technician resources as well as handle customer complaints and AMC.
Most importantly, the system should support the user to map job allocation and the availability of technicians.
About Pureblu
Pureblu is a Software as a Service (SaaS) platform for
the HVAC&R industry.
It provides a simpler way to manage their services with improved operational capability, thereby ensuring
reliable customer services.
Pureblu platform comprises features that aid the
air- conditioning industry to manage technicians, AMC (Annual Maintenance Contract), customer complaints,
retrofit/repair quotes and more.
Above all, its dashboard allows uncomplicated data
flow and helps strengthen the HVAC&R business.
Project Type
- Web Portal
- Cross-Platform Mobile Application
Manage Technicians
Pureblu helps plan the technician schedule and provides a dashboard to manage customer complaints, preventive services and the machines that come to the service center for repairs.
Manage AMCs
Pureblu allows maintaining customer records and tracks the AMCs and plans for preventative services based on geolocation.
Manage Complaints
The complaints are auto allocated by the system based on skill and the earliest possible time the technician can reach the customer site.
Repair Revenue
Pureblu helps keep track of the various quotations that are sent to customers and helps set reminders to follow up and increase service revenue.
Maintain Reports
Pureblu maintains technician and admin productivity reports, equipment history and aging reports which helps increase sales through timely replacements of air- conditioning equipment.
1For Customers
- Register and create a profile as a general or B2B customer
- Provide details- Residential address/ locality/city/pin code
- Request a service/AMC quotation/lodge a complaint
- Receive complaint ID/date and time/technician details/payment history
- Post voice/text feedback/rate service and access invoices
2For Technicians
- View task list and requests- past/upcoming/awaiting response
- Complaint ID/date/time/customer name/location/unit details
- Request/update description/customer history/service report
- Reports- Take action/check report/spares requested/replaced
- Mark check-ins and take digital signatures on checkout
1Partner/B2B
- Lodge complaints on behalf of customers and update status
- Add new customers, personal details, and assign technicians
- View technician details, device name, report, and service history
- Access audio feedback and technician delay timestamp
- Maintains equipment history, and repair quotes for replacements
- Track/renew AMCs and send follow up reminders to customers
2Admin
- Add partner/customer details, service report, and history
- Access AMCs, billing history, and send quotations
- Access technician details, assign skills, and action checklist
- View machine details-brand/type/model number/capacity/rating
- Manage partners’ account subscriptions
- Monitor technician escalations and pause/transfer their services
